Astreya Work from Home Jobs; Hiring Desktop Support Specialist – Apply Now

Remote Desktop Support Specialist Job Openings 2025!!!

Astreya announced job vacancy for the post of Desktop Support Specialist. The place of posting will be at Remote (WFH). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Astreya
Required Qualifications	Graduate
Skills	End-user support, troubleshooting IT issues, managing IT inventory, and supporting audiovisual (AV) operations
Category	Support
Work Type	Remote

They are looking for a proactive and skilled IT Support Specialist to join their team. This individual will be responsible for providing end-user support, troubleshooting IT issues, managing IT inventory, and supporting audiovisual (AV) operations. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a customer-focused approach to support.

Θ Positions: Desktop Support Specialist

Θ Job Location: Remote (WFH)

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: R0012250

Roles and Responsibilities:

• Support Request Monitoring and Communication:
• Monitor support request communication channels and provide live assistance to end users.
• Efficiently log and resolve support requests related to employee and office equipment.
• IT Inventory Management:
• Manage IT inventory including organized storage, inventory tracking, onboarding and offboarding of employees, and vendor liaison.
• Oversee break-fix resolution and ensure timely maintenance of equipment.
• AV Operations and Support:
• Ensure conference room readiness and provide routine maintenance for AV equipment.
• Manage AV break-fix resolution, hardware installations/updates, and vendor relations.
• Assist with live event support and troubleshooting to ensure seamless AV operations.
• Network Support and Troubleshooting:
• Perform troubleshooting for network connectivity issues (wired and wireless) and provide smart hands to facilitate incident resolution.
• Collaborate with network engineers for escalations and improvements.
• End-User Support:
• Provide comprehensive technical assistance for hardware, software, operating systems (OS), applications, and connectivity issues.
• Offer timely resolution of technical problems to ensure end-user satisfaction.
• Device and User Onboarding:
• Support the setup and configuration of new devices, ensuring a smooth onboarding experience for new employees.
• Configure iOS and macOS devices, including email setup, application installations, and security compliance with company policies.
• Service Request Management:
• Handle IT service requests and incidents through a ticketing system.
• Ensure timely resolution and high user satisfaction with minimal downtime.
• Network Printer Support:
• Troubleshoot and resolve network printer issues, including setup, configuration, and connectivity problems.
• Monitor Support:
• Diagnose and resolve issues with user monitors, including display problems, connectivity issues, and hardware malfunctions.
• IT Asset Management:
• Track and manage IT assets, including allocation, returns, and disposal.
• Maintain accurate documentation and reporting related to IT inventory.
• Break/Fix and Troubleshooting:
• Diagnose and resolve hardware and software issues across desktops, laptops, printers, and network devices.
• Provide solutions for malfunctioning or damaged equipment and maintain detailed records within the ticketing system.

 

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