Glean Recruitment Drive; Hiring Technical Support Engineer – Apply Now

Technical Support Engineer Job Openings in Bangalore 2025!!!

Glean announced job vacancy for the post of Technical Support Engineer. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Glean
Required Qualifications	Graduate
Skills	Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure
Category	Support
Work Type	Onsite

Glean is looking for a talented Customer Solutions Engineer to join their rapidly expanding, venture-backed startup.  They are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Their team works hard and plays hard. They are professional, creative, passionate, and most importantly - customer-obsessed.

As a trusted technical resource to the customer, you will drive technical expansion and both proactive & reactive support with their growing customer base.  By providing the highest level of service to their customers, you will ensure their customer experience is the best in the industry.

Θ Positions: Technical Support Engineer

Θ Job Location: Bangalore

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 4063677005

Roles and Responsibilities:

• Own the implementation, customization, proactive and reactive support for Glean customers
• Provide first response, technical troubleshooting, resolution and follow-through of customer issues and inquiries
• Assist customers in on-boarding additional datasources into Glean to increase the content and knowledge for their users' search experience
• Educate customers on the use of Glean product features as needed
• Identify system and user health issues through analysis key metrics, devise a remediation plan and execute while coordinating and updating the customer when needed
• Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
• Work closely with teams across Glean to drive product, process and service improvements
• Communication: professional presentation and interaction skills with both customers and internal teams
• Project planning: plan and execute technical implementation of customer projects including configuration and customization with integrations to SaaS-based systems
• Self-motivated: proactive approach to delivering service to customers
• Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
• Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers

Required Skills & Qualifications:

• Problem solving: technical problem solving skills including ability to troubleshoot and isolate issues to their root cause
• Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
• Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
• Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
• Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure
• Must have experience on troubleshooting REST API issues
• Working experience on SSO, SAML and OAuth & network troubleshooting
• Should be able to document the issues and contribute to support knowledge base
• Knowledge on SQL/database, Basics Kunbernetes, Intermediate/Advanced Linux
• Good to have experience on using Github, Jira & confluence
• Basic knowledge on LLM and how GPT works is a plus

 

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