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Benefits Associate, Operations Job Openings 2025!!!

Remote announced job vacancy for the post of Benefits Associate, Operations. The place of posting will be at Remote (WFH). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Remote
Required Qualifications	Graduate
Skills	Communication & Customer service
Category	Operations
Work Type	Remote

They are looking for a detail-oriented, customer-obsessed Benefits Associate, Operations to join their growing Benefits Operations team. This role is pivotal in supporting the day-to-day delivery of employee benefits programs across multiple countries. As a Benefits Coordinator, you will provide administrative and operational support to ensure their employees and clients enjoy a seamless, informed, and positive benefits experience. This is an excellent opportunity for someone with early experience in HR or benefits administration who is looking to grow in a global, mission-driven organization.

Θ Positions: Benefits Associate, Operations

Θ Job Location: Remote (WFH)

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 6620422003

Roles and Responsibilities:

• Respond to employee and client queries related to benefits via Zendesk and email.
• Deliver clear, empathetic, and informative support across topics like plan details, enrollment, claims, and billing.
• Escalate complex issues appropriately and collaborate with Benefits Specialists to ensure resolution.
• Accurately handle benefits data: validation, updates, and preparation for reporting.
• Support enrollment and changes (e.g. new joiners, life events, terminations) in both internal and external benefits systems.
• Assist with invoice audits and data checks, collaborating with the Accounting team to support accurate payment processing.
• Maintain invoice tracking datasets accurately on a monthly basis.
• Collaborate cross-functionally with teams like Payroll, Legal, Lifecycle, and Finance, and ask for support when needed.
• Support regular audits and data quality reviews across systems.
• Track and escalate exceptions or inaccuracies, working with the Quality Analyst and Benefits Specialists.
• Maintain internal documentation (in Notion or other tools) to reflect updates and recurring learnings.
• Suggest improvements to benefits FAQs or support articles to enhance clarity for internal or external users.
• Be an internal and external champion of Remote's values and Benefits team's goals

Required Skills & Qualifications:

• Experienced in employee benefits, HR operations, or a similar administrative role.
• Strong customer service skills with clear written and verbal communication.
• Excellent attention to detail and ability to handle high-volume tasks accurately.
• Solid organizational and time management skills; able to meet deadlines and shift priorities.
• Comfortable working on multiple tools like Zendesk, Notion, Slack, and Google Workspace.
• Ability to learn new systems and processes quickly.
• Empathetic and professional when interacting with employees and clients.
• Solution-oriented and eager to improve processes and service delivery.
• Team player with a collaborative mindset and openness to feedback.

 

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