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Trust & Safety Associate Job Openings in Hyderabad 2025!!!

Accenture announced job vacancy for the post of Trust & Safety Associate. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Accenture
Required Qualifications	Graduate
Skills	User-Generated Content Moderation - Content Moderation
Category	Trust & Safety
Work Type	Onsite

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. They care for the health and well-being of their people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Θ Positions: Trust & Safety Associate

Θ Job Location: Hyderabad

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: AIOC-S01596867

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts
• Customer Interaction: Provide support to customers via live chat on various platforms. Respond to customer inquiries in a professional and timely manner. Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.
• Issue Resolution: Identify and resolve customer issues and complaints effectively.

Required Skills & Qualifications:

• Any Graduation
• Years of Experience: 1 to 3 years
• Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses

Technical Knowledge (Preferred- not mandatory) Criteria:

• Understanding of online payment systems and CRM tools
• Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries
• Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues.
• Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs
• Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores).
• Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction
• Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt

 

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