Cognizant Work from Home Jobs; Hiring Process Executive – Apply Now

Remote PE-Customer Service PR Job Openings 2025!!!

Cognizant announced job vacancy for the post of PE-Customer Service PR. The place of posting will be at Remote (WFH) – Hiring Office Kolkata. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Cognizant
Required Qualifications	Graduate
Skills	Communication, MS Office Applications, etc..,
Category	Technology & Engineering
Work Type	Remote

Join their dynamic team as a Customer Service Representative where you will play a crucial role in ensuring customer satisfaction and smooth order processing. This entry-level position offers the opportunity to work from home with rotational shifts providing support in English. Your contributions will directly impact their customer experience and overall company success.

Θ Positions: PE-Customer Service PR

Θ Job Location: Remote (WFH) – Hiring Office Kolkata

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 00065339468

Roles and Responsibilities:

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Manage order entry processes with accuracy and attention to detail.
• Communicate effectively with customers to ensure their needs are met.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Utilize technical skills to navigate customer service software and databases.
• Adapt to rotational shifts to ensure consistent support for customers.
• Maintain a professional and empathetic demeanor in all customer interactions.
• Identify opportunities to enhance customer service processes and suggest improvements.
• Document customer interactions and feedback for continuous improvement.
• Stay updated on product knowledge to provide accurate information to customers.
• Handle customer complaints with patience and provide appropriate solutions.
• Support the team in achieving customer service targets and goals.
• Contribute to a positive work environment by sharing knowledge and best practices.

Required Skills & Qualifications:

• Demonstrate strong communication skills in English both written and spoken.
• Possess basic technical skills for efficient use of customer service tools.
• Exhibit attention to detail and accuracy in order entry processes.
• Show willingness to work in rotational shifts to meet customer needs.
• Display a customer-centric approach with a focus on satisfaction.
• Have the ability to work independently from home while maintaining productivity.
• Bring a proactive attitude towards learning and adapting to new challenges.
• Certifications Required: Customer Service Certification or equivalent experience preferred.

 

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