Firstsource Recruitment Drive; Hiring Customer Support Associate – Apply Now

Customer Support Associate Job Openings in Bangalore 2025!!!

Firstsource announced job vacancy for the post of Customer Support Associate. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Firstsource
Required Qualifications	SSLC / HSC / Graduate
Skills	Communication
Category	Support
Work Type	Onsite

A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send e-mails/Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.

Θ Positions: Customer Support Associate – International Emails/Chat

Θ Job Location: Bangalore

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 16310

Roles and Responsibilities:

• Revert on emails or chats written by the customer on a variety of issues
• Update and process information accurately into the system(s)
• Resolve customer problems in a timely manner
• Take ownership & deliver on customer commitments
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
• Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
• Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments
• Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team

Required Skills & Qualifications:

• Preferred educational qualifications: Minimum SSC (10th) passed / Any Graduate
• Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry

Functional / Technical:

• Computer literate eg. Outlook, Word, Internet Explorer
• Typing skills: Process specific cut offs
• Good written English communication

Behavioral:

• Professional & Courteous in mannerisms
• Ability to liaise with customers at all levels
• Ability to handle and resolve complex customer calls

 

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