Razorpay Recruitment Drive; Hiring Junior Analyst – Apply Now

Junior Analyst - Business Operations Job Openings in Bangalore 2025!!!

Razorpay announced job vacancy for the post of Junior Analyst - Business Operations. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Razorpay
Required Qualifications	Graduate
Skills	Communications, MS Office Applications, etc..,
Category	Business Operations
Work Type	Onsite

They are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, they've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Θ Positions: Junior Analyst - Business Operations

Θ Job Location: Bangalore

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 4596508005

Roles and Responsibilities:

• Handling of end-to-end merchant-related queries/concerns while also ensuring merchant satisfaction is met
• Report any merchant experience breakage on any front
• Ensure SLAs are met on Tickets and Chats as per the defined OKRs
• Consume and forward feedback to the respective channels along with suggestive measures, if any
• Coordinate and communicate with Product managers to resolve/enhance any product level asks/issues/bugs
• Work with the Financial Operations team for day to day payouts status update and redundancies
• Work with different Razorpay verticals to close any pending mechant issues

Required Skills & Qualifications:

• Graduate
• Have a knack of turning negative merchant experiences into a positive one
• Possess confident, articulate and professional spoken and written abilities
• Previously handled Merchant level communication, social media escalations, Merchant tickets and/or chats
• Able to quickly adapt to different needs that may arise
• Have the ability to take full ownership of the different tasks that will come your way

 

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