Sherweb Work from Home Jobs; Hiring Quality Assurance Technician – Apply Now

Remote Quality Assurance Technician Job Openings 2025!!!

Sherweb announced job vacancy for the post of Quality Assurance Technician. The place of posting will be at Remote (WFH). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Sherweb
Required Qualifications	Graduate
Skills	Customer service, Communications, etc..,
Category	Support
Work Type	Remote

They are seeking a dynamic and detail-oriented person to join their Quality Team. As a Quality Assurance Technician your role involves supporting their front line ambassadors and providing feedback on how they can improve their customer service. The ideal candidate will have a passion for understanding customer needs, and the ability to collaborate effectively across cross-functional teams.

Θ Positions: Quality Assurance Technician

Θ Job Location: Remote (WFH)

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: TECHN002565

Roles and Responsibilities:

• Monitor, review and evaluate call/case interactions;
• Analyse quality results of case interactions on multiple aspects, ranging from customer service approach to compliance requirements;
• Work collaboratively to design, implement and follow-up quality standard improvements aligned to our customers needs;
• Contribute to maintain quality assurance grids, criteria and documentation, communicate them and follow-up;
• Contribute to analysis of quality and operational processes and procedures, report issues and recommend improvements;
• Summarize quality issues and provide realistic recommendations, guidance and feedback to our technical support team;
• Assist or host synchronization meetings to bring alignment within our technical support program;
• Conduct workshops and participate in coaching sessions with the technical support team;
• Ask questions and provide feedback on quality assurance and call discrepancies to team leaders;
• Stay abreast of current changes to policies and procedures and participate in required meetings and trainings;
• Carry out all other related tasks per the job’s evolution and departmental needs.

Required Skills & Qualifications:

• College degree in a related discipline or equivalent experience;
• 1-2 years of experience in customer service, B2C or in B2B environment;
• Technical support experience (an important asset);
• Excellent oral and written communication skills in English;
• Strong knowledge of Excel;
• Knowledge of Windows applications (an asset);
• Result-oriented and performance driven.

Perks & Benefits:

• A friendly and diverse work culture with inclusion and equality at heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance

 

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