Sprinklr Recruitment Drive 2025 – Apply Now for Technical Support Engineer Role

High-Paying Technical Support Jobs in Gurgaon for Freshers & Experienced Graduates

Sprinklr has announced an exciting opportunity for the role of Technical Support Engineer. The posting location is Gurgaon, and both freshers and experienced candidates with Graduate or Postgraduate degrees in Engineering or related fields can apply. Below are the complete details about eligibility, roles, responsibilities, and skills required for the position.

Company Overview – Sprinklr

Sprinklr is a global leader in enterprise software for all customer-facing operations. The company’s AI-powered Unified-CXM platform helps organizations deliver personalized and seamless customer experiences across multiple digital channels. Headquartered in New York, Sprinklr partners with over 1,000 top global brands, including Microsoft, Samsung, and P&G.

Job Overview

Θ Company Name: Sprinklr

Θ Job Role: Technical Support Engineer

Θ Location: Gurgaon

Θ Category: Technical Support / Customer Experience

Θ Employment Type: Full-Time (Onsite)

Θ Qualification Required: Graduate / Postgraduate (Engineering / Computer Science preferred)

Θ Experience Level: 0–5 Years

Θ Salary: As per company norms

Θ Requisition ID: 111955-JOB

Roles and Responsibilities

• Handle customer inquiries and reported issues through tickets, ensuring smooth access and usage of the Sprinklr platform.
• Troubleshoot technical problems, perform root cause analysis, and provide quick, accurate resolutions.
• Collaborate with product, QA, and engineering teams to resolve complex issues and enhance product features.
• Maintain and update technical documentation, FAQs, and troubleshooting guides to improve user support.
• Perform testing, regression checks, and assist in identifying software performance improvements.
• Ensure adherence to SLAs while managing multiple support requests efficiently.
• Participate in continuous product learning, staying updated with the latest software updates and releases.
• Manage escalations with empathy, ensuring customer satisfaction and timely issue resolution.

Required Skills & Qualifications

• 0–5 years of experience in enterprise software support, debugging, or engineering (CCaaS exposure is a plus).
• Proficiency in technical troubleshooting and analytics.
• Excellent verbal and written communication skills.
• Hands-on experience in one or more of the following: JavaScript, Python, Java, Node.js.
• Familiarity with databases like MySQL, MongoDB, and tools such as Kibana, Graylog, API Browser.
• Strong problem-solving mindset with the ability to manage multiple priorities.
• Passion for customer satisfaction and continuous skill improvement.
• Ability to work in a fast-paced, collaborative team environment.

Why Join Sprinklr?

• Work with cutting-edge AI-powered SaaS platforms.
• Collaborate with leading global brands in the digital experience industry.
• Opportunities for career growth and continuous learning in customer experience technology.
• Competitive pay and benefits in a dynamic workplace.

How to Apply

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Disclaimer: The information presented on this page is intended solely for educational and informational purposes for students, freshers, and experienced candidates. All details are gathered from Sprinklr’s official career page. Latest MNC Jobs neither charges fees nor guarantees employment. All candidates are advised to verify recruitment details directly from the official company website before applying.