Amdocs Recruitment Drive; Hiring Technical & Business Operations Agent – Apply Now

Technical & Business Operations Agent Job Openings in Pune 2025!!!

Amdocs has announced a new vacancy for the position of Technical & Business Operations Agent. The role is based in Pune and is open to candidates who have completed Graduate / Engineering / Post Graduate degrees, regardless of whether they are Freshers or Experienced. This opportunity is particularly well-suited for individuals interested in operational support roles where efficiency, accuracy, and customer interaction play a key part in IT service operations management within large-scale enterprise environments. All essential details regarding qualifications, job descriptions, and responsibilities are provided below.

Company Overview

Name of the Company	Amdocs
Required Qualifications	Graduate
Skills	MS Office and end-user applications
Category	Operations
Work Type	Onsite

Amdocs continues to empower service providers across the globe through its innovative portfolio of software and services. Their solutions help customers deliver exceptional communication and media experiences, whether for individual users or enterprise clients. The company’s global workforce plays a vital role in advancing cloud migration, digital transformation, and 5G evolution. As part of this dynamic environment, you will contribute to streamlined user support—aligning with business operations support solutions and helping sustain operational continuity through enterprise incident management tools. With Amdocs listed on NASDAQ and reporting revenue of $5.00 billion in fiscal 2024, this role offers exposure to impactful operational workflows.

Job Details

Θ Positions: Technical & Business Operations Agent

Θ Job Location: Pune

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 205702

Roles and Responsibilities:

• Serve as the first point of contact for incidents and service requests from end-users.
• Categorize, prioritize, and escalate incidents or service requests that cannot be resolved.
• Provide basic-level solutions using scripts, defined methods, and established procedures.
• Handle all queries related to incidents through email, phone, and ticketing systems as per defined processes.
• Coordinate communications (calls, emails, situation room updates, etc.) for all critical issues.
• Dispatch cases to the appropriate functional teams based on product or service understanding.
• Identify issues that can be resolved at the first level, including duplicates, non-issues, and re-dispatch requirements.

Required Skills & Qualifications:

• Recent graduates; experience is considered an advantage.
• Experience with ticket-handling systems is preferred.
• Strong documentation abilities and excellent verbal and written communication skills.
• Skilled in MS Office and end-user applications.

How to Apply

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