Cognizant Recruitment Drive 2025: Hiring Process Executive – Eligibility, Skills & Career Details

Process Executive–Ops Job Openings in Noida (Hybrid)!

Cognizant has announced a new opening for the role of Process Executive–Ops. The position is based in Noida (Hybrid) and is open to Graduates, Engineers, and Postgraduates. Both freshers and early professionals can apply. Below are all the details related to eligibility, job responsibilities, and qualifications.

Job Overview

Name of the Company: Cognizant

Job Role: Process Executive-Ops

Qualifications: Any Graduate

Experience: Early Professional

Salary: INR 2.8 – 7.52 LPA (via AmbitionBox — estimated based on similar roles)

Job Location: Noida (Hybrid – Full Time)

Job Category: Customer Support

Requisition ID: 00064990831

Last Date: ASAP

Official Website: www.cognizant.com

Cognizant is looking for a motivated Process Executive to support its operations team. The role involves handling customer service processes, managing workers’ compensation tasks, processing new business applications, and ensuring smooth policy and claims administration. Candidates must be flexible to work in rotational shifts and contribute to continuous service improvements.

Roles and Responsibilities

• Handle customer inquiries and provide timely, accurate resolutions to maintain high customer satisfaction.
• Manage workers’ compensation policy administration with strong attention to detail and compliance.
• Process new business applications efficiently based on customer and business requirements.
• Oversee workers’ compensation claims, ensuring all documents and records are complete and accurate.
• Collaborate with team members to enhance service quality and streamline operations.
• Use customer service skills to build strong client and stakeholder relationships.
• Track, monitor, and report performance metrics to support operational improvements.
• Adapt to rotational shifts to meet business demands and service expectations.
• Assist in implementing new systems or workflows to improve efficiency.
• Provide feedback and actionable insights to management to aid strategic decisions.
• Ensure all operational activities comply with company policies and industry guidelines.
• Stay updated on workers’ compensation rules, policy changes, and best practices.
• Support team culture by sharing knowledge and maintaining a collaborative environment.

Required Skills & Qualifications

• Strong customer service skills and the ability to deliver exceptional user experiences.
• Good understanding of workers’ compensation processes, policy administration, and claims handling.
• Excellent verbal and written communication skills for effective client interaction.
• Ability to multitask, prioritize workloads, and perform in fast-paced environments.
• High attention to detail while handling sensitive or confidential information.
• Capability to work both independently and as part of a team.
• Adaptability to changing work hours, schedules, and environments.
• Certifications: Certified Customer Service Professional (CCSP)

How to Apply

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