Deloitte Recruitment Drive; Hiring Trainee Associate (NOC) – Apply Now

Trainee Associate – NOC Job Openings in Chennai & Hyderabad 2025!!!

Deloitte announced a job vacancy for the post of Trainee Associate – NOC. The place of posting will be at Chennai & Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply for trainee NOC analyst jobs in Chennai and Hyderabad. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Deloitte
Required Qualifications	Graduate
Skills	Proficiency in system and application monitoring platform tools
Category	Networking
Work Type	Onsite

The NOC analyst plays a crucial role in ensuring the availability, reliability, and performance of business-critical IT infrastructure & applications through real-time monitoring, proactive incident response, knowledge management, and automation as part of an enterprise network operations center trainee role. You’ll support 24/7/365 operations across multiple functional areas, engaging with internal teams and external vendors to quickly detect, escalate, and resolve IT incidents while reducing manual intervention and improving service quality.

Job Details

Θ Positions: Trainee Associate – NOC

Θ Job Location: Chennai & Hyderabad

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 320298

Roles and Responsibilities:

• 24/7 Application & Infrastructure Monitoring: Perform “Eyes on Glass” monitoring by utilizing monitoring tools (e.g., Dynatrace, Grafana, Azure Monitor, Solarwinds, Datadog, Nagios) to detect anomalies, gather baselines, and create actionable alerts for business-critical applications in a IT infrastructure monitoring position.
• Incident Response: Serve as an Incident Coordinator, initiate / join major incident bridge calls, escalate tickets as needed, document progress, and participate in post-incident reviews (PIRs). Work closely with L1/L2 infrastructure & application resolver teams.
• Incident Triage & Escalation: Triage and route auto generated tickets as per SOP. Initiate and drive resolution of incidents, ensuring rapid acknowledgement & response and contributing to incident communications and Root Cause Analysis (RCA).
• Knowledge Management: Develop, maintain, and update a knowledge base and known errors database to improve L1 support and reduce dependency on subject matter experts.
• Automation & “Shift Left”: Identify recurring issues, document SOPs, and provide suggestions to automate monitoring, detection, and remediation, enabling first-line teams to resolve common problems.
• Collaboration & Communication: Liaise with internal teams (e.g., DevOps, Operations, Product) and third-party vendors for escalation, SOP development, and incident resolution.
• Reporting & Metrics: Track and report Key Performance Indicators (KPIs) such as Mean Time to Detect/Resolve (MTTD/MTTR), tickets worked, change validations, and major incidents avoided to drive continuous improvement.
• Service Coverage: Guarantee 24x7x365 coverage, including off-hours and holiday support, work in shift rotations, no hybrid work, aligned with a 24x7 IT operations support role.

Required Skills & Qualifications:

• Experience: 0 to 6 Months in IT operations, NOC/SOC, incident management, or application support in a 24/7 environment.
• Technical expertise: Proficiency in system and application monitoring platform tools (preferably Dynatrace, Grafana, and/or Azure Monitor, Nagios, Solarwinds, Datadog etc.) and ITSM tools (ServiceNow, JIRA etc), Familiarity with alert configuration (add, modify, suppress), dashboarding, and real-time monitoring & ITIL Foundational certification preferred.
• Incident Management: Hands-on experience coordinating or participating in major incident resolution, including bridge facilitation and stakeholder communication & Familiarity with ITSM platforms (e.g., ServiceNow).
• Automation: Exposure to scripting (e.g., PowerShell, Python, Bash) and automation tools to resolve frequent or known issues is preferred.
• Process Orientation: Experience documenting or following SOPs and contributing to incident knowledge bases.
• Collaboration: Comfortable communicating with technical and business stakeholders, both internally and externally.
• Reporting: Experience generating operational metrics, insights and status reports.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline (or equivalent experience).
• ITIL Foundation Certification or other relevant ITSM/ITIL credentials.
• Experience in Onpremise Data Center Infrastructure and Cloud or hybrid environments (Azure, GCP, AWS).
• Prior work for large-scale enterprise environments, especially with managed services providers.
• Familiarity with configuration management databases (CMDB) and service coverage/SLAs.
• Ability to develop or maintain automation scripts preferred.
• Experience working with third-party vendors and cross-functional teams.
• Education: Non-Engineering Graduate (BSC- IT, BCA )

How to Apply

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