Entrata Recruitment Drive; Hiring Technical Support – Apply Now

Technical Support Specialist Job Openings in Pune 2025!!!

Entrata announced job vacancy for the post of Technical Support Specialist. The place of posting will be at Pune. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Entrata
Required Qualifications	Graduate
Skills	Strong technical, analytical, and problem-solving skills
Category	Customer Operations
Work Type	Onsite

The Technical Support Specialist (TSS) is a frontline support specialist and provides technical assistance to their customers' technical and non-technical staff who utilize and support their suite of property management solutions. Their solutions incorporate property accounting, purchasing, facilities, and leasing data into the industry's most comprehensive property management software available. Their solutions utilize complex technologies, where issues often resemble challenges seen in advanced data analytics solutions, and the associated issues require deep technical expertise and excellent problem-solving skills to resolve.

Job Details

Θ Positions: Technical Support Specialist

Θ Job Location: Pune

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: NA

Roles and Responsibilities:

• Provide technical support and troubleshooting via telephone, ticket, and/or chat.
• Develop subject matter expertise in our core technologies, and at least one other technology specialty that may intersect with predictive data analysis used in modern platforms.
• Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work while building confidence among all customers and stakeholders.
• Ability to actively listen, ask relevant questions, and challenge customers appropriately.
• Maintain ownership and communication responsibility for each assigned incident from initial report through resolution, even when others are engaged to achieve resolution, especially when dealing with scenarios similar to data-driven process optimization.
• Educate customers on Entrata’s software and products.
• Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue.
• Champion customer issues from feedback through the delivery of a solution.
• Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations, including aspects influenced by data engineering workflows.
• Participate in team and department meetings.
• Assist with special projects and other duties as assigned.

Required Skills & Qualifications:

• 1 to 3 years of work experience in a technical support capacity supporting B2B support to enterprise-level customers.
• Strong technical, analytical, and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments.
• Ability to adapt quickly to change, think on your feet, communicate positively, and work proactively.
• Excellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with.
• A proven passion for providing an exceptional customer experience.
• Strong attention to detail.

Preferred Qualifications

• Associate's degree or equivalent work experience.
• Proven ability to utilize, create and update knowledge base resources in the course of your work.
• Industry experience in property management or property management-related software.
• Proven ability to utilize, create, and update knowledge base resources in the course of your work.

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