NielsenIQ Recruitment Drive; Hiring Associate Support Specialist – Apply Now

Associate Support Specialist Job Openings in Pune & Chennai 2025!!!

NielsenIQ announced job vacancy for the post of Associate Support Specialist (IT Service Desk Support). The place of posting will be at Pune & Chennai. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows.

Company Overview

Name of the Company	NielsenIQ
Required Qualifications	Graduate / Post Graduate
Skills	Strong problem-solving and analytical skills
Category	Technical Support
Work Type	Onsite

The Associate Support Specialist will serve as the first point of contact for IT support within the organization, ensuring stable operations that indirectly contribute to efficient enterprise data analytics solutions. This role involves providing Level 1 technical assistance to end-users, resolving incidents, and fulfilling service requests in alignment with agreed Service Level Agreements (SLAs). The ideal candidate should possess strong troubleshooting skills, customer service orientation, and the ability to work in a fast-paced environment that aligns with growing operational analytics practices.

Job Details

Θ Positions: Associate Support Specialist (IT Service Desk Support)

Θ Job Location: Pune & Chennai

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 744000097237816 & 744000097238065

Roles and Responsibilities:

• Act as the initial point of contact for IT-related issues via phone, email, chat, or ticketing system.
• Diagnose and resolve Level 1 technical issues related to hardware, software, operating systems (Windows, MacOS), and mobile platforms (iOS, Android), supporting smooth user operations that enhance data-driven workflow support across teams.
• Handle password resets, account unlocks, and basic user account administration.
• Install, configure, and manage software on end-user systems.
• Provide support for VPN, remote access, and basic network connectivity issues.
• Document all incidents and service requests accurately in the ITSM tool (ServiceNow).
• Escalate unresolved issues to Level 2/3 support teams following defined escalation procedures.
• Maintain high standards of customer communication and ensure timely updates on ticket status.
• Contribute to knowledge base articles and FAQs for common issues.
• Ensure compliance with ITIL practices and organizational policies while enabling consistent processes beneficial for predictive analytics implementation.
• Respond promptly to requests for assistance and confirm completion.
• Follow standard operating procedures, adhere to company policies, and respect ground rules.

Required Skills & Qualifications:

• 6 months to 3 years of experience in IT Service Desk or technical support.
• Basic understanding of operating systems (Windows, MacOS) and mobile OS (iOS, Android).
• Familiarity with ITSM tool (ServiceNow) and remote support tools.
• Ability to work in shifts and provide 24x7 support.
• Desired certifications CompTIA A+, ITILv4
• Strong problem-solving and analytical skills.
• Good verbal and written communication skills.
• Customer-centric approach with strong interpersonal skills.
• Team player with a proactive attitude toward learning and adapting to new technologies.

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

How to Apply

Apply Link – Pune & Chennai

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

Disclaimer:

The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.