Rippling Recruitment Drive; Hiring Technical Support – Apply Now

Technical Support Specialist Job Openings in Bangalore 2025!!!

Rippling announced job vacancy for the post of Technical Support Specialist - Device Management. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Rippling
Required Qualifications	Graduate
Skills	Knowledge of macOS, Windows, and mobile device ecosystems
Category	Customer Support
Work Type	Onsite

The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that their customers have a seamless experience with their robust Finance, HR, and IT platform while supporting technical support specialist jobs in Bangalore. Their team provides expert guidance and swift resolutions to any technical challenges or inquiries that their customers have as part of a device management technical support role. They pride themselves on their customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.

Job Details

Θ Positions: Technical Support Specialist - Device Management

Θ Job Location: Bangalore

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: NA

Roles and Responsibilities:

• This role will contribute across multiple domains. Specifically, our IT-focused areas such as MDM (Mobile Device Management), Inventory Management, and Access Management as expected in MDM technical support specialist responsibilities.
• Troubleshoot and resolve endpoint issues across macOS, Windows, and mobile platforms, including connectivity, configuration, and software deployment errors.
• Document troubleshooting steps, best practices, and technical workflows to improve internal knowledge sharing and team efficiency.
• Responsible for supporting our Rippling customers and resolving issues related to our products.
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
• Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.
• De-escalate and resolve issues by leveraging platform and industry expertise.
• Become a product expert - you'll be a go-to resource for both customers and coworkers.
• Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.

Required Skills & Qualifications:

• Bachelor's degree
• 1-4 years of customer support experience in a Technical Support domain and should have experience relevant to IT support device management environments:
• Familiarity with MDM solutions such as Intune, Jamf, Kandji, or Rippling
• Working knowledge of macOS, Windows, and mobile device ecosystems
• Understanding of endpoint security, encryption, and compliance principles
• Strong troubleshooting and analytical skills, with the ability and curiosity to use debugging tools, interpret logs, and learn how to identify root causes over time
• Time management skills and ability to prioritize
• Flexibility with changing job duties and responsibilities
• Organizational skills and experience improving processes
• Excellent communication skills, both written and verbal (in English) in a technical environment
• Experience (and open to) working night shifts 6:30 PM IST - 7:00 AM IST (any 9-hour shift)

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The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.