Rippling Recruitment Drive; Hiring Customer Support Specialists – Apply Now

Customer Support Specialists Job Openings in Bangalore 2026!!!

Rippling announced a job vacancy for the post of Customer Support Specialists, offering customer support specialist Bangalore hybrid opportunities. The place of posting will be at Bangalore (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Rippling
Required Qualifications	Graduate
Skills	Excellent communication skills
Category	Customer Support
Work Type	Hybrid

The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that customers have a seamless experience with their robust Finance, HR, and IT platform, aligning closely with a customer service SaaS platform. Their team provides expert guidance and swift resolutions to any technical challenges or inquiries that customers may face. They pride themselves on a customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.

Job Details

Θ Positions: Customer Support Specialists

Θ Job Location: Bangalore (Hybrid)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: NA

Roles and Responsibilities:

• Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and colleagues while supporting a technical customer support role.
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment.
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
• Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

Required Skills & Qualifications:

• Bachelor's degree
• 1-4 years of customer support experience in a SaaS business, including exposure to SaaS customer support specialist jobs.
• Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail.
• Time management skills and ability to prioritize
• Excellent communication skills, both written and verbal (in English)
• Experience (and open to) working night shifts 6:30 PM IST - 7:00 AM IST (any 9-hour shift)

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Disclaimer:

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