Veradigm Recruitment Drive; Hiring Associate Technical Support – Apply Now

Associate Technical Support Consultant Job Openings in Pune 2025!!!

Veradigm announced a job vacancy for the post of Associate Technical Support Consultant, aligned with Associate Technical Support Consultant jobs in Pune for 2025. The place of posting will be at Pune. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Veradigm
Required Qualifications	Graduate
Skills	Excellent verbal and written communication
Category	Customer Support
Work Type	Onsite

Their Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Their Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information, supporting a healthcare technical support consultant role across global systems.

Job Details

Θ Positions: Associate Technical Support Consultant

Θ Job Location: Pune

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 7499243003

Roles and Responsibilities:

• Interact with customers via Live Calls, Email, and Chat to troubleshoot and resolve complex product issues as part of a customer support associate role
• Diagnose and resolve customer questions or problems related to system configurations/setup, product functionality, and bugs/enhancements
• Track and document inbound support requests and ensure proper notation of customer problems or issues
• Document problems and solutions to train lower-level support on how to properly address customer or product problems
• Communicate with product management to improve current design or identify possible design issues
• Stay updated on current technology, design changes, and new products offered
• Provide day-to-day support via internal ticketing system, ensuring SLA compliance and prioritization of tickets
• Open to work in 24x7 rotational shifts

Required Skills & Qualifications:

• Required Experience: 1–3 years
• Excellent verbal and written communication
• Troubleshooting experience relevant to technical support consultant positions
• Basic knowledge of Windows Administration
• Understanding of hosting environments
• Good analytical and problem-solving skills
• Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team members
• Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work

Preference

• Healthcare knowledge and experience
• International Helpdesk or Call Center experience

How to Apply

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