Zones Recruitment Drive; Hiring Service Desk (L1) – Apply Now

L1 - Service Desk Job Openings in Bangalore 2025!!!

Zones announced job vacancy for the post of L1 - Service Desk. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply for L1 service desk support engineer jobs in Bangalore. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Zones
Required Qualifications	Graduate
Skills	Provide core IT support to global clients
Category	Technical Support
Work Type	Onsite

To provide technical support & assistance to customers remotely as part of an entry level IT service desk role onsite. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest while working as a technical support analyst L1. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels related to IT help desk support.

Job Details

Θ Positions: L1 - Service Desk

Θ Job Location: Bangalore

Θ Salary: Rs.3 – 3.5 LPA

Θ Job Type: Full Time

Θ Requisition ID: 17028976

Roles and Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance via phone, chat, and email.
• Provide core IT support to global clients in a 24/7 rotational shift environment.
• Troubleshoot and configure desktop hardware, peripherals, and mobile devices.
• Perform remote diagnostics and guide users through problem-solving steps.
• Install, configure, and troubleshoot operating systems (primarily Windows) and software applications.
• Create and document real-time tickets, ensuring tasks are completed within defined SLAs.
• Escalate unresolved issues to higher-level support as needed.
• Maintain accurate logs of issues, resolutions, and customer interactions.
• Communicate effectively within a team using chat platforms like Microsoft Teams and Skype.
• Deliver excellent customer service with strong communication and multitasking skills.
• Suggest improvements to procedures and knowledge base articles based on customer feedback.
• Demonstrate a solid understanding of computer systems and basic technical issue resolution.

Required Skills & Qualifications:

• Experience – 0- 0.6 months in IT Support
• Education – Any graduate

How to Apply

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