Genpact Recruitment Drive; Hiring Business Analyst – Apply Now

Business Analyst Job Openings in Gurgaon 2026!!!

Genpact announced job vacancy for the post of Business Analyst (AML/KYC Customer support), aligned with AML KYC Business Analyst jobs in Gurgaon across regulated support functions. The place of posting will be at Gurgaon. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Genpact
Required Qualifications	Graduate
Skills	Excellent command of written and spoken English
Category	Customer support
Work Type	Onsite
Closing Date	29.January.2026

They are inviting applications for the role of Business Analyst- AML/KYC Customer support, offering a KYC customer support analyst role within a large-scale KYC uplift program, with responsibilities centred around identity verification for individual retail and commercial customers. In this role, you will play a critical part in validating customer identities and reviewing associated documentation in line with policy and procedural requirements of Genpact’s client. Customer interactions may occur through multiple channels which includes voice and email with the role requiring high-quality, compliant, and empathetic service experience at every touchpoint.

Job Details

Θ Positions: Business Analyst - AML/KYC Customer support

Θ Job Location: Gurgaon

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: BFS047723

Roles and Responsibilities:

• Customer Calls: You’ll engage with customers over the phone to guide them through the KYC requirements and provide clarity on the information and documents they need to complete the process.
• Case Management: While interacting with the customer you’ll validate submitted documentation, perform ID checks using prescribed systems, and ensure each case complies with defined policy and procedural standards. If documentation is incomplete or incorrect – if received via email - you’ll follow up with empathy and precision to help the customer and maintain data accuracy.
• Collaborate & Prioritize: You’ll collaborate with teams to resolve exceptions and ensure cases move swiftly through the workflow. You’ll prioritize your workload based on task assignment and prioritization set by your Team Leaders.
• KPI & Quality Focus: You’ll be accountable for meeting defined performance indicators balancing compliance, turnaround times, and a positive, customer-centric experience.
• Effective Communication: You convey information clearly, confidently, and professionally across both written and verbal channels while operating as an identity verification analyst across customer touchpoints.
• Customer Service Experience: You have experience managing daily customer interactions via voice and email, particularly in identity verification (ID&V) and KYC processes for retail and commercial clients. You're skilled at handling objections and navigating challenging conversations, while consistently delivering a positive customer experience.
• Analytical Skills: You are confident in reviewing customer identification documents and verifying them in line with policy, regulatory, and compliance requirements as part of a financial crime compliance analyst function.
• Problem Solving: You take a proactive approach to resolving documentation gaps or issues, balancing accuracy with a strong focus on customer outcomes and risk.
• Compliance Orientation: You understand when and how to escalate exceptions, working collaboratively with internal teams to meet SLAs and policy standards.
• Attention to Detail & Empathy: You apply a keen eye for detail and a customer-first mindset, ensuring service excellence while adhering to compliance requirements.
• Tech Fluency & Process Awareness: You’re comfortable using multiple systems and tools to manage workflows, identify efficiencies, and contribute to process improvements. You’re also committed to continuous learning and growing your understanding of the regulatory landscape.

Required Skills & Qualifications:

• Graduate or bachelor’s degree
• Excellent command of written and spoken English

Preferred qualifications

• Prior experience in Customer Service or Contact Centre roles
• Basic knowledge of KYC (Know Your Customer) and IDV (Identity Verification) requirements for Individual Customers
• Experience with Australian KYC & IDV processes is preferred

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Disclaimer:

The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.