Wipro Recruitment Drive; Hiring IT Support Engineer – Apply Now

IT Support Engineer Job Openings in Bangalore 2026!!!

Wipro announced job vacancy for the post of IT Support Engineer. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Wipro
Required Qualifications	Graduate
Skills	Enterprise Technical Support, Windows Server, Active Directory
Category	IT Infrastructure / Enterprise Tech Support
Work Type	Onsite

The primary purpose of the IT Support Engineer role is to provide effective technical support, resolve client issues within defined SLAs, and escalate unresolved issues appropriately. The role involves close collaboration with multiple internal teams to ensure service quality and customer satisfaction.

Job Details

Θ Positions: IT Support Engineer

Θ Job Location: Bangalore

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 127427-en_US

Roles and Responsibilities:

• Provide Level-1 enterprise technical support to clients
• Set up and manage multiple servers on Windows Operating Systems
• Configure and manage Active Directory (AD) environments
• Work with technologies such as RADIUS, IIS, ADFS (any two mandatory)
• Perform troubleshooting using tools like Wireshark
• Manage tickets end-to-end until resolution
• Gather data, analyze issues, and perform root-cause analysis
• Collaborate with multiple verticals within the organization
• Escalate unresolved issues to the GPS Team
• Maintain high standards of customer communication and service quality

Required Skills & Qualifications:

• 1–3 years of experience in Enterprise Technical Support (Level 1)
• Strong knowledge of Windows Server Administration
• Hands-on experience with Active Directory setup and management
• Understanding of RADIUS / IIS / ADFS
• Basic knowledge of SQL and PowerPoint (PPT)
• Strong analytical and troubleshooting skills
• Excellent verbal and written communication skills

Performance Parameters

• Number of cases resolved per day
• Compliance with SLAs and quality standards
• Customer feedback and Pulse score
• Productivity, efficiency, and training completion

How to Apply

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