CGI Recruitment Drive; Hiring Service Desk Technician L1 Support – Apply Now

Service Desk Technician L1 Support Job Openings in Bangalore 2026!!!

CGI announced job vacancy for the post of Service Desk Technician L1 Support. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	CGI
Required Qualifications	Graduate
Skills	English, Help Desk/IT Services, Incident Management
Category	Service Desk / End User Services
Work Type	Onsite

They are hiring energetic and customer focused fresh graduates (B.Sc. CS / BCA / BTECH) to join their Service Desk team. This role involves providing Level‑1 IT support to end users, troubleshooting technical issues, and ensuring seamless IT operations across the organization.

Job Details

Θ Positions: Service Desk Technician L1 Support

Θ Job Location: Bangalore

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 0226-1622

Roles and Responsibilities:

• Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.
• Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.
• Perform password resets, account unlocks, and user access support.
• Log and track incidents in the ticketing system and ensure timely closure as per SLA.
• Escalate unresolved issues to L2/L3 teams.
• Document resolutions and maintain knowledge base updates.
• Deliver excellent customer service and communicate solutions clearly.

Required Skills & Qualifications:

• B.Sc. Computer Science / BCA / BTECH – 2023 , 2024 or 2025 passed outs.
• Minimum 60% academic score throughout (10th, 12th & UG).
• No active backlogs.
• Strong academic performance and willingness to learn.
• Skills: English, Help Desk/IT Services, Incident Management
• Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
• Basic knowledge of Windows troubleshooting, system configuration, and common IT tools.
• Strong communication skills (verbal & written).
• Good problem‑solving and analytical abilities.
• Ability to work in a fast-paced, customer‑centric environment.
• Willingness to work in 24/7 rotational shifts.
• Immediate joiners preferred.
• Training & certification opportunities (ITIL, MS365, ServiceNow basics).
• Health insurance and additional corporate benefits.
• Growth opportunities within IT Support & Infrastructure teams.

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Disclaimer:

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