Deloitte Recruitment Drive; Hiring Tech Associate Analyst – Apply Now

Tech Associate Analyst Job Openings in Hyderabad 2026!!!

Deloitte announced job vacancy for the post of Technology - Associate Analyst / Analyst. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	Deloitte
Required Qualifications	Graduate
Skills	Excellent problem-solving skills
Category	Technology
Work Type	Onsite

To assist Deloitte employees with technology problems over the phone in a timely manner so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or escalation to another team as the case may be. Their customers have a high expectation that you will be able to resolve their issue on the call, but they recognize that there are some issues that can only be resolved by teams outside the Contact-center. Their customers are very computer literate, and accuracy of information is a high priority.

Job Details

Θ Positions: Technology - Associate Analyst / Analyst

Θ Job Location: Hyderabad

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 329223

Roles and Responsibilities:

• Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
• Analyze and resolve incidents and service requests regarding use of application software or hardware. basic knowledge about computer software and hardware.
• Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
• Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions. Adhere to contact quality guidelines.
• Identify knowledge gaps and submit corrections/updates and new knowledge documents.
• Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
• Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
• Should be flexible to work in different shifts as ISS-Business works 24 x 7.
• Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions.
• Adheres to Code of Ethics, Vision, Mission and Core Values.
• Ability to switch between different countries and cultures (Americas, EMEA, APAC)
• Should be able to mentor new hires

Required Skills & Qualifications:

• B.Sc/B.Com/BCA/ B.Tech(with computer science and electronics background) Other non-engineering graduation/Diploma: 0-4 yrs
• Excellent written, verbal, listening, analytical skills.
• Easily grasp and communicate complex ideas.
• Excellent problem-solving skills.
• Knowledge of MS Office 2010, 2013 including Outlook.
• Knowledge of computer hardware and software.
• Knowledge of Operating Systems like Windows 10 and MacOS.
• Knowledge of network and internet.

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