NTT Data Recruitment Drive; Hiring Remote Engineer – Apply Now

Remote Engineer Job Openings in Bangalore 2026!!!

NTT Data announced job vacancy for the post of Remote Engineer. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	NTT Data
Required Qualifications	Graduate
Skills	Knowledge of networking concepts
Category	Technical Support
Work Type	Onsite

The Remote Engineer position involves providing technical support for networking, collaboration tools, and end-user computing. Candidates should have a bachelor's degree in information technology or a related field, along with certifications like CCNA or CompTIA Network+. Responsibilities include troubleshooting network connectivity, resolving collaboration issues, and documenting incidents. Strong communication and analytical skills are essential for success in this role. The position is ideal for individuals with a customer service orientation and the ability to work in a fast-paced environment.

Job Details

Θ Positions: Remote Engineer

Θ Job Location: Bangalore

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: R144097

Roles and Responsibilities:

• Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing.
• Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations.
• Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications.
• Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices.
• Utilizes appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains.
• Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems.
• Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records.
• Escalates complex or unresolved issues to level 2 or higher-level engineers or specialised teams, providing comprehensive information and analysis.
• Collaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolution.
• Monitors network performance, conduct routine maintenance tasks, and apply patches and updates to network infrastructure and collaboration tools as required.
• Assists in the development and maintenance of knowledge base documentation, troubleshooting guides, and standard operating procedures to enhance service desk efficiency and effectiveness.
• Keeps up to date with industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing to provide high-quality support and contribute to continuous learning and development.
• Adheres to IT service management processes and standards, including incident, problem, and change management procedures.

Required Skills & Qualifications:

• Bachelor's degree or equivalent in information technology, computer science, or a related field is preferred.
• Relevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus.
• Basic experience in a service desk or helpdesk role, providing support in multiple IT towers, including networking, collaboration, and end-user computing.
• Knowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, VLANs, routing, switching, video conferencing, and collaboration tools.
• Familiarity with end-user computing technologies, including Windows and macOS operating systems, hardware troubleshooting, software applications, mobile devices, and printer configurations.
• Proficiency in using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems.
• Displays problem-solving and analytical skills with the ability to think logically and troubleshoot issues effectively across multiple IT domains.
• Good customer service orientation, with the ability to communicate technical concepts to non-technical users in a clear and concise manner.
• Ability to prioritize and manage multiple tasks, work under pressure, and meet deadlines in a fast-paced environment.
• Effective teamwork and collaboration skills, with the ability to work closely with cross-functional teams and stakeholders.

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