ScaleX Media Work from Home Jobs; Hiring Operations Executive – Apply Now

Remote Operations Executive Job Openings in India 2026!!!

ScaleX Media announced job vacancy for the post of Operations (Customer Success) Executive. The place of posting will be at Remote (Work from Home). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	ScaleX Media
Required Qualifications	Graduate
Skills	Strong customer support skills
Category	Customer Success
Work Type	Remote

They’re a performance marketing agency for coaches, creators and trainers, helping our clients scale exponentially and profitably. They work with top trainers and coaches in the industry and manage ad spends of more than ₹15 crores/month. They are growing at 2X! They are currently a team of fun-loving 190+ members consisting of performance marketers, graphic designers, video editors, copywriters and other leadership positions from all over the country. They’re all working towards one goal - ‘Disrupting education by helping meaningful coaches reach more people’.

To enhance and oversee the planning, execution, and optimization of operational workflows, webinars, and customer support processes, ensuring smooth delivery and impactful experiences for their clients and participants.

Job Details

Θ Positions: Operations (Customer Success) Executive

Θ Job Location: Remote (Work from Home)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: NA

Roles and Responsibilities:

• Plan, coordinate, and execute end-to-end operational workflows, including scheduling, logistics, content creation, and participant communication.
• Design and develop visually appealing presentations and materials using Canva or similar tools.
• Use Google Sheets to manage schedules, track participation, monitor performance, and generate insights for operational improvements.
• Collaborate with cross-functional teams (marketing, sales, content) to ensure operations align with business objectives.
• Manage webinar platforms, including technical setups, live broadcasting, recording, and post-event analysis.
• Handle customer support inquiries across channels (email, chat, phone), ensuring the timely resolution of issues.
• Monitor performance metrics and analyze data to optimize strategies and enhance efficiency.
• Stay updated with industry trends and best practices to ensure innovative and effective operations.
• Develop standardized processes, documentation, and guidelines for operational and customer support workflows.
• Provide training and technical support to team members to ensure seamless execution.

Required Skills & Qualifications:

• Experience: Proven experience in conducting or managing webinars, customer support operations, or other workflows, with a solid understanding of coordination processes.
• Design Skills: Proficiency in creating engaging presentations on Canva or similar design platforms.
• Communication: Excellent written and verbal communication skills to effectively manage operations, customer queries, and stakeholder engagement.
• Technical Expertise: Proficiency in webinar platforms like Zoom Webinars, Go To Webinar, WebEx, or similar tools. Understanding of webinar technology, including audio/video setups, live streaming, and troubleshooting.
• Customer Support Skills: Experience in handling customer queries via email, chat, or phone. Ability to resolve issues effectively and maintain a high level of customer satisfaction.
• Analytical Mindset: Proficiency in data analysis and reporting tools like Google Analytics, webinar platform analytics, and Google Sheets for organising and tracking operational data. Ability to assess performance metrics and provide actionable insights.
• Organizational Skills: Detail-oriented and highly organized, capable of managing multiple tasks and deadlines. Proactive problem solver with a customer-centric approach to delivering exceptional experiences.

What’s necessary? 

• Laptop 
• A stable internet connection and power backup 
• Proficiency in Google Sheets 
• Strong customer support skills 
• Availability on weekends (mandatory; comp off leaves will be provided) 
• Availability as per Indian Standard Time (IST), flexible for occasional late/odd hours 
• A desire to learn and stay updated on operational and customer support trends and best practices 

Tools you’ll use: 

• Communication & Meetings – WhatsApp Business, Slack, Google Workspace (Meet, Email) 
• Data & Tracking – Google Sheets, Google Forms 
• Webinars – Zoom (Meetings + Webinars), EverWebinar 
• Website & Funnels – Hostinger, TagMango ✔ Marketing & Automation – AI Sensy, WATI, Mailmodo 
• Payments – Razorpay 
• Design – Canva 

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