Capgemini Exceller 2024 Recruitment Process - Contact Support Group (CSG)

Capgemini invites applications for the post of Contact Support Group (CSG) for Noida Locations. Candidates with Any 3-year diploma / graduation in 2023 only are eligible to apply. Candidates are advised to read all the instruction given below, before apply

Name of the Organization: Capgemini Exceller

Positions: Contact Support Group (CSG)

Location: Noida

Salary: 3.25 Lacs (3 LPA + 25k one-time incentive)

Educational Qualifications: Any 3-year diploma / graduation in 2023 only

Job Description:

• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support

• Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
• Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
• Service Delivery – Its our service to the customer and delivering what is expected
• Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
• CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
• Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer

• Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
• Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer

• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
• Troubleshoot customer issues related to internet - troubleshooting, Password reset/session reset/renaming profile
• Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• Clarify customer requirements

• Probe for and confirm understanding of requirements or problem

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Candidates must be open to relocate to any location and work in night shifts

Online Application Link – Click Here

For Regular Updates Join our Telegram – Click Here