NTT Data Bangalore Hiring Service Desk Associate – Latest MNC Jobs

NTT Data invites job applications for the post of Service Desk Associate for Bangalore locations. Candidates with General Qualification in Technology (Technical Diploma) or equivalent & minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent are eligible to apply. Candidates kindly read all the informations before proceed to apply

Name of the Organization: NTT Data

Notification ID:

Positions: Service Desk Associate

Location: Bangalore

Job Type: Full Time

Educational Qualifications:

• General Qualification in Technology (Technical Diploma) or equivalent
• India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent
• Basic ITIL know-how is preferable

Required Experience:

• Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred

Required Skills:

• Ambitious self-starter passionate about IT with the ability to work under guidance Ability to use sound judgment to escalate an issue to a higher level
• Methodical in approach to ticket resolution
• Demonstrates ability to interact with a variety of stakeholders
• Demonstrates required integrity to ensure excellent client service and retention
• Demonstrates the attributes of professionals
• Excellent attention to detail and client focussed
• Strong and effective verbal and written communication skills
• Ability to work in 24X7 shift structure, based on a defined roster
• Familiar with basic ITIL concepts
• Basic knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset

Roles & Responsibilities:

• Receive, log, validate and diagnose client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes
• Uses Managed Services product and process knowledge along with discretion to respond to tickets
• Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions. Flag the need for such content, when relevant articles are not available
• Provide timely updates to clients, when requested, on any pending requests or tickets.
• Work closely with resolver groups, and other functions, to ensure timely updates are sent to the client
• Produce breach and aging reports for tickets opened by the service desk
• Identify gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement
• Use sound judgment to escalate an issue to a higher level
• Ensure that a professional level of service quality is maintained and that clients are satisfied

Online Application Link – Click Here

For Regular Updates Join our Telegram – Click Here