Salesforce Recruitment 2024; Associate Technical Support Engineer – Latest MNC Jobs

Salesforce looking for the post of Associate Technical Support Engineer at Hyderabad & Bangalore locations. Candidates with engineering graduate & 12 Months of Work experience are eligible to apply. Candidates kindly read all the informations given below, before apply

Name of the Organization: Salesforce

Notification ID: JR244950

Positions: Associate Technical Support Engineer

Location: Hyderabad & Bangalore

Salary: As per company Norms

Qualifications: Graduate

Preferred:

• 2023 Engineering Graduate
• Upto 12 Months of Work experience
• Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
• Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
• Expertise in Database and relational data structures is good to have
• Large scale, multi-tenant production environments
• API Programming or Software Development
• Software Design Lifecycle
• Be a dependable, motivated, self-starter, with the ability to work independently when required
• Previous experience working with scripting languages and/or APIs is a bonus
• Previous Marketing Cloud experience is a bonus
• Marketing Cloud Email Specialist Certification is a bonus but not required

Job Description:

The Associate/Proactive Monitoring Engineer is a customer-focused expert and is responsible for Salesforce.com’s handling and execution of high severity cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring.

The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.

The ideal Proactive Monitoring Engineer is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem solving skills, is able to learn new technologies quickly, and uses their time efficiently.

As a Proactive Monitoring Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment.

Responsibilities:

• Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
• Manage support cases on a daily basis, including transfers from other regions
• Track and maintain all customer communications and case documentation in Service Cloud
• Respond to customer-reported issues in a timely manner, per service level agreements
• Communicate progress of resolution/status in a timely fashion, per service level agreements
• Manage escalations and expectations, for both customers and internal staff
• Collaborate with technical support teams in other Salesforce Clouds as needed
• Identify situations where professional services may be warranted
• Follow established support processes and procedures
• Identify improvements for improved customer experience
• Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
• May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position

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