Tech Mahindra Walk in Interview for Freshers | Technical Support – Latest MNC Jobs

Tech Mahindra announced walk-in drive for Technical Support with minimum 6 months to 1yr experience for Hyderabad locations. Candidates with graduates or equivalent are eligible to apply. Candidates kindly note all the details & time and venue mentioned below. Candidates are advised to be on time to avoid last minute rush

Name of the Organization – Tech Mahindra

Role: Technical Support - Voice / Blended

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Location: Hyderabad

Educational Qualifications: UG: Graduation Not Required

• Experience Min. 6 Month to 1 Year (Mandatory) and 1 to 5 Years (Preferred)
• Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
• Good to have ITIL Knowledge
• Graduate from an accredited institution or Under-graduate with relevant technical experience
• Previous customer/technical support or technology experience
• Immediate joiners are preferred

Responsibilities

• Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
• Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
• Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
• First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
• Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.

Time and Venue

18th March - 21st March , 11.00 AM - 2.00 PM

Address Survey No. 62/1A, Technology Centre,

Special Economic Zone, Qutubullapur Mandal,

Ranga Reddy District, Bahadurpally, Hyderabad - 500043

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