American Express Hiring TCPS Analyst – Hybrid (Work from Home)

American Express invites job applications for the post of TCPS Analyst for Gurgaon (Hybrid) locations. Candidates with Graduate with 0 – 3 years of Prior Experience & Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail are eligible to apply. Candidates are advised to read all the information mentioned below, before proceed to apply

Name of the Organization: American Express

Notification ID: 24004283

Positions: TCPS Analyst

Location: Gurgaon (Hybrid)

Job Type: Full Time

Qualifications:

• Graduate with 0 – 3 years of Prior Experience.
• Work in a 24*7 work environment in a customer facing calling profile
• Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
• Good oral and written communication skills in English
• Good listening and decision making skills.
• An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk
• Should not be on any form of counselling.
• Last year performance rating should be Minimum G3/L3.

Job Description:

• Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
• Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
• Handle Escheatment calls and faxes.
• Process Refund Requests, Overspend and Excessive balance cases
• Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
• Respond to customer escalation and conduct a root cause analysis of the escalation
• Leverage expertise in analyzing risk related data, identifying fraud connections
• Manage change effectively to meet / exceed performance targets

Online Application Link – Click Here

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