Ericsson Recruitment 2024; Support Specialist (Freshers / Experience)

Ericsson announced job openings for the post of Support Specialist for Bangalore locations. Candidates with Graduate in B.Com, BBM, BBA or relevant degree & Fresher to 3 years into support role in Accounts payable and Very good communication skills and attention to details are eligible to apply. Candidates kindly read all the informations mentioned below before proceed to apply

Name of the Organization: Ericsson

Notification ID: 747212

Positions: Support Specialist

Location: Bangalore

Salary: As per company Norms

Educational Qualifications:

• Graduate in B.Com, BBM, BBA or relevant degree
• Minimum years of relevant experience: Fresher to 3 years into support role in Accounts payable

Skills Required:

• Very good communication skills and attention to details
• Analytical skills along with positive attitude, flexibility and adaptability
• Integrity and responsibility
• Fast learner
• Creativity
• Result oriented attitude.
• Customer oriented attitude
• Team work

Job Description:

• P2P Support Services offers 1st level support to internal customers (Ericsson employees working in collaboration with the suppliers) as well as external customers (Ericsson’s Suppliers) in regard to the invoicing and payment process.
• Incident management.
• Shift will be 9hrs*5 days a week Shift.
• Problem Management.
• Incident management.
• Responsible of timely execution of all tasks according to job description and the instructions received from the manager.
• Act as the first point of contact for supplier and Ericsson employees working in relation with Ericsson’s suppliers, via all means of communication available.
• Ensures a good collaboration with team members and all supporting functions across the company.
• Delivers all activities efficiently.
• Manages all activities of high complexity level.
• Works closely with all support fuctions to ensure critical cases are solved correctly and timely.
• Participates in projects and represents the organization in meetings regarding the process or the ways of working.
• Ensures that all documents/ presentations requested are created according to indications received and are delivered timely.
• Acts like a domain expert.
• Respects time schedule and working hours as communicated by the Manager. Handle inquires by taking following actions: Receive inquiries by email / chat, using computerized systems to access the details of customers, receive inquiries by phone and ensuring customer queries are answered to their satisfaction, log ticket, dispatch or resolve ticket according to work instructions, handle request with high complexity level.
• Responsible of Incident Management within ITIL Framework by taking following actions: prioritize high severity or escalated tickets, follow-up pending tickets.
• Assure Quality Control in key areas by taking following actions: understand the purpose of quality control, provide necessary support as required.
• Has the integrity to respect private and confidential information by taking following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure.

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