HCL Technologies Noida Hiring Analyst – Freshers / Experience – Latest MNC Jobs

HCL Technologies released new job openings for the post of Analyst for Noida locations. Candidates with B.Tech & 0 - 2.5 Years experience and maintain high login Efficiency (Availability) for customers are eligible to apply. Candidates are requested to read all informations given below, before proceed to apply

Name of the Organization: HCL Technologies

Notification ID:

Positions: Analyst

Location: Noida

Experience: 0 - 2.5 Years

Educational Qualifications: B.Tech

Job Description:

To maintain high login Efficiency (Availability) for customers.

To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.

To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.

Work on value adding activities such Knowledge base update and self development.

To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.

To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.

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