Mphasis Hiring Technical Support Associate – Freshers / Experience

Mphasis released new job notifications for the post of Technical Support Associate for Bangalore locations. Candidates with College degree or above & Good Communication skills, proactive work attitude, strong sense of responsibility and learning ability are eligible to apply. Candidates kindly read all the informations given below, before proceed to apply

Name of the Organization: Mphasis

Notification ID:

Positions: Technical Support Associate

Location: Bangalore

Job Type: Full Time

Qualifications:

• Good Communication skills, proactive work attitude, strong sense of responsibility and learning ability.
• Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.
• College degree or above
• Knowledge in customer support
• Years of experience needed – 0-2 years.

Skills Required:

• Provide professional remote technical support services for client users
• Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
• Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.
• Special cases are upgraded in time, and cooperate with other teams to solve user problems.
• Clearly and completely record case information in the system according to the process.
• Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.

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