NatWest Hiring Customer Service & Operations Analyst – Latest MNC Jobs

NatWest invites job applications for the post of Customer Service & Operations Analyst for Chennai locations. Candidates with graduates of any stream, from 2019 or earlier batches & have excellent planning and organisational skills, along with good attention to detail are eligible to apply. Candidates are advised to apply soon before the link expires

Name of the Organization: NatWest

Notification ID: 14199446

Positions: Customer Service & Operations Analyst

Location: Chennai

Job Type: Full Time

Required Qualifications:

• This is an opportunity for graduates of any stream, from 2019 or earlier batches.
• You should have no prior work experience and should be below the retirement age of 60.
• To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail.
• You’ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
• Experience of analysing and using performance data
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

Job Description:

If you’re looking out to start your career in the corporate world, then this could be just the opportunity you’re looking for

We’re looking for graduates from 2019 or earlier batches to join us to make a positive impact to our customers and colleagues

We’ll support your learning journey and provide relevant trainings to ensure you actively participate in initiatives to improve customer service, processes and procedures to deliver successful customer and business outcomes

We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there’s a place for you with us

Responsibilities:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

Online Application Link – Click Here

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