Webhelp Hiring WFM Forecasting Specialist – Work from Home Jobs

Webhelp announced new job openings for the post of WFM Forecasting Specialist for Remote (Work from Home) locations. Candidates with Bachelor's degree with proven experience in WFM across various verticals, with at least 12 months in forecasting & Experience as a Tenured Team Lead or currently working as Assistant Manager/Deputy Manager are eligible to apply. Candidates can apply through the official link given below

Name of the Organization: Webhelp

Notification ID: 13709

Positions: WFM Forecasting Specialist

Location: Remote (Work from Home)

Salary: As per company Norms

Required Qualifications:

• Education and experience: Bachelor's degree with proven experience in WFM across various verticals, with at least 12 months in forecasting
• Technical proficiency: Strong understanding of WFM Planning & Delivery principles, proficiency in WFM tools (Teleopti, IEX, Aspect, Blue Pumpkin), scheduling software, advanced Excel skills, familiarity with SQL and Power BI
• Leadership: Experience as a Tenured Team Lead or currently working as Assistant Manager/Deputy Manager
• Analytical skills: Proficiency in data analysis, interpretation, and making data-driven scheduling decisions
• Communication and passion: Excellent communication and presentation skills, with a passion for staying up-to-date with industry trends and best practices in WFM

Responsibilities:

• Continuous improvement: Lead initiatives to enhance forecast accuracy and overall workforce planning processes, ensuring we stay ahead of emerging trends, challenges and opportunities
• Accurate Forecasting: Develop and maintain workforce forecasts using historical data, trend analysis and predictive modelling
• Cross-Functional Collaboration: Collaborate with various teams to align workforce strategies with business objectives
• Proactive Optimisation: Identify trends, challenges, and opportunities to optimize staffing levels and minimise labour costs
• Insightful Reporting: Create and communicate timely reports on forecast accuracy, performance metrics, and key trends
• Effective Scheduling: Work closely with the scheduling team to translate forecasts into effective schedules that meet service level requirements

Benefits:

• Competitive Package: Enjoy a competitive salary and medical benefits
• Perks and Rewards: Exclusive shopping vouchers through our rewards app
• Professional Development: Access to cutting-edge technologies, tools, and opportunities for skill growth
• Flexibility: Embrace a flexible hybrid work model

Online Application Link – Click Here

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