Bank of America Hiring Team Member – Latest MNC Jobs

Bank of America announced new job openings for the post of Team Member for Gandhinagar, Gujarat locations. Candidates with Any Degree & Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets are eligible to apply. Candidates can apply through the official link given below

Name of the Organization: Bank of America

Notification ID: JR-24010204

Positions: Team Member

Location: Gandhinagar, Gujarat

Experience: 0 – 2yrs

Educational Qualifications: Any Degree

Foundational skills:

• Ability to work well under pressure
• Ability to multitask and adapt to change
• Proficient with Microsoft Office Tools
• Fundamental understanding on Banking
• Good Communication Skills (both written and oral)
• Strong analytical skills
• Detail oriented
• Proven Problem-Solving Skills
• Self-motivated and results orientated

Desired skills:

• Previous work experience on any card disputes or servicing process
• Experience in US Customer Service or Fraud claims preferred and Good Communication skill both

Job Description:

Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency. Team would be working on potential fraudulent transactions and claims filed by customer. Team would review the customer demographics and claim details to resolve transaction/claims, also document the research conducted to support the resolution provided. These potential fraudulent transactions /claims would be arising from debit, credit, digital, check & deposit transactions.

Responsibilities:

• Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
• Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure
• Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
• Maintaining the KPI's and KRA's of the process
• The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
• The fraud analyst would require documenting the research conducted to support the decision taken on alert
• The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
• This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.

Online Application Link – Click Here

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