Genpact Work from Home Jobs; Technical Associate (Service Desk)

Genpact released new job notifications for the post of Technical Associate (Service Desk) for Remote (Work from Home) locations. Candidates with Any Graduate & Expertise in Active Directory administration, including creation of domain/exchange accounts and Ability to communicate effectively are eligible to apply. Candidates kindly read all the informations given below, before proceed to apply

Name of the Organization: Genpact

Notification ID: ITO079406

Positions: Technical Associate (Service Desk)

Location: Remote (Work from Home)

Salary: As per company Norms

Educational Qualifications: Any Graduate

Preferred Qualifications / Skills:

• Good communication skills
• Familiar with ITIL framework.
• Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
• Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.
• Expertise in Active Directory administration, including creation of domain/exchange accounts.
• Excellent troubleshooting skills.
• Good interpersonal skills and attention to customer service.
• Ability to work effectively in a fast-paced environment.
• Ability to communicate effectively.
• Ability to prioritize effectively incidents and service requests.
• Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.

Job Description:

Candidate with experience in PC software and hardware support in a corporate environment responsible for administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.

Responsibilities:

• 24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
• Provide Incident, query and service request management and monitoring (incl. escalation)
• Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
• Review and Maintain internal Service Desk Support/knowledge Base
• Implement and Maintain self-service/self-help resources and services
• Report on known outage and service impacts

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