PhonePe Hiring Advisor (ONDC) – Freshers / Experience – Latest MNC Jobs

PhonePe released new job openings for the post of Advisor (ONDC) for Bangalore locations. Candidates with Graduation & excellent written and verbal communications and have strong customer orientation and ability to adapt/respond to different scenarios are eligible to apply. Candidates kindly read all the informations given below, before proceed to apply

Name of the Organization: PhonePe

Notification ID: 5958724003

Positions: Advisor (ONDC)

Location: Bangalore

Salary: As per company Norms

Required Qualifications:

• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritise, and manage time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory
• 0 - 3 years of work experience in a customer facing role preferably in a e-commerce, food-delivery platforms(Q-commerce) industries (Chat Support Experience)
• Multilingual skills (spoken + written) are preferred.

Job Description:

We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.

In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

Responsibilities:

• Act with integrity & think customer-first in every interaction
• Handle basic PhonePe account and transaction related queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Online Application Link – Click Here

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