Wipro Recruitment Drive – Hiring System Engineer – Latest MNC Jobs

Wipro announced new job openings for the post of System Engineer for Pune locations. Candidates with Graduate, Excellent communication skills & Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills are eligible to apply. Candidates can apply through the official link given below

Name of the Organization: Wipro

Notification ID: 3070511

Positions: System Engineer

Location: Pune

Salary: As per company Norms

Educational Qualifications: Graduate

Skills Required:

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails in timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Online Application Link – Click Here

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