Wipro Walk-IN Recruitment Drive for Customer Service Representative

Wipro invites job applications for the post of Customer Service Representative for Gurgaon locations. Candidates with B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons) / MBA, BE, and B-tech graduates with minimum 6 months of BPO experience are eligible to apply. Candidates are advised to attend the interview on time

Name of the Organization: Wipro

Notification ID:

Positions: Customer Service Representative

Location: Gurgaon

Salary: As per company Norms

Required Qualifications:

• Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
• Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience
• Experience 0 - 2 yrs

Job Description:

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative; we are looking for smart professionals with a great attitude to make every single client interaction delightful.

• Your Impact as a Customer Service Representative
• Customer Service through calls, Chats & emails
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Identify, share and support operational improvements Education
• You bring knowledge & expertise Required Experience
• Excellent communication skills
• Should be flexible to work in rotational shifts
• Proficient in computer usage and Basic knowledge on MS Office
• Defined career roadmap which offers growth opportunities
• Performance based incentive program**
• Investment in talent development and skills enhancement
• Work life balance with 5 day work week
• Collaborative environment with best in class professionals
• Focus on colleague engagement and fun@work
• Depends on Process/Client alignment

Time and Venue:

13th May, 11.00 AM - 1.30 PM

Building 2, Candor Techspace, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon – 122001

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