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Name of the
Organization: Accenture
Requisition
ID: 3988332968
Positions: Customer
Service Representative
Location: Mumbai
Salary: As per
company Norms
Educational
Qualifications:
- Any Graduation
Skills
Required:
- Adaptable and flexible
- Ability to perform under pressure
- Written and verbal communication
- Ability to work well in a team
- Agility for quick learning
Job Description:
You
will be aligned with our Customer Support vertical and help us in managing/
resolving customers query, handling escalations and complaints of the
dissatisfied customers & giving best resolutions. You will also be
responsible for closing the fault and complaints within SLA s. Looking for a
candidate who is good in communication and has good knowledge on metrics of
Customer Support The role is aligned to our Service Desk Voice Support team
which is responsible for performing day to day operations while maintaining
SLAs & solving queries related to disputes while coordinating with
customers. The team reviews service requests based on the predefined scope of
support, records, diagnoses, and troubleshoots customer raised incidents. They
also manage unplanned interruptions to restore normal service operations as
quickly as possible for voice interactions.
Roles and
Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts
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