Basware Recruitment Drive; Hiring Junior Associate – Apply Now

Products and Cloud Engineering & Operations business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to deliver true automation for the CFO’s office. As a global team, they create and execute the product strategy, new product innovations, roadmap, design, product development, and product launches for Basware’s global product portfolio. Together with other Baswareans, Products and Cloud Engineering & Operation ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio.

Name of the Organization: Basware

Requisition ID: 246944

Positions: Junior Associate Cloud Operations Engineer, PDF Mapping

Location: Chandigarh

Salary: As per company Norms

Educational Qualifications:

• Bachelor’s degree in computer science, Computer Applications, or Information Technology.
• Fresher or experienced candidates are welcome.

Technical Skills:

• Good understanding of Microsoft Windows and commonly used office PC applications.
• Proficiency with common internet browsers.
• Advanced knowledge of Microsoft Office applications.
• Knowledge of XML/JSON and Core Java.
• Familiarity with corporate tools such as SharePoint, M-Files, JIRA, and ServiceNow is a plus.
• Basic understanding of Basware's services, including P2P and E-Invoice.

Professional Skills:

• Ownership: Ability to work within timelines and maintain quality standards.
• Focused Mindset: Demonstrates a contribution mindset.
• Invoice and P2P Cycle Understanding: Ability to read and understand invoices and the P2P cycle.
• Quick Learner: Ability to quickly and efficiently learn new products and tools.
• Instruction Adherence: Ability to follow and update specific work instructions and documentation.

Communication Skills:

• Fluent in spoken and written English.
• Good cooperation with other teams and departments.
• Strong communication skills and ability to work effectively in a team.

Personality:

• Drive to perform excellently
• Enjoy problem solving and continuous improvement
• Take initiatives
• Team player with a positive attitude

Responsibilities

• Utilize mapping-specific technologies to create mappings for PDF e-invoices and Smart PDF suppliers/templates based on test and production invoices.
• Monitor, troubleshoot, and perform necessary actions for stuck/leaked transactions. Work on automation to reduce manual intervention.
• Review customer quality feedback or issues received via feedback reports or ServiceNow tickets/incidents.
• Make necessary mapping adjustments and improvements based on the customer feedback to enhance the quality and accuracy of the mappings. Also, work on overall customer satisfaction by providing/implementing effective and efficient solutions.
• Ensure the successful onboarding of new suppliers/templates for both PDF eInvoice and Smart PDF services withing aligned time.
• Implement improvements to enhance the capturing quality based on feedback and proactive monitoring to enhance overall customer satisfaction and service reliability.
• Handle technical problem tickets assigned by Support team
• Provide input for automation and quality improvement
• Co-operate with other units and countries.

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