Bloomreach Work from Home; Hiring Associate Product Support Specialist – Apply Now

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising, Content, offering a headless CMS & Engagement, offering a leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Candidates are advised to apply soon, before the link expires

Name of the Organization: Bloomreach

Requisition ID: 4953097

Positions: Associate Product Support Specialist

Location: Remote (Work from Home)

Salary: As per company Norms

Required Qualifications:

• Basic understanding of HTML, CSS, JS
• Problem solving skills (from identification to resolution)
• Analytical thinking and ability to learn quickly
• English language (advanced or native level)
• Interest in data analytics and online marketing
• Know how to communicate and build relationships over time with clients
• Previous work experience in a client facing role, support or in marketing
• Understanding of the link between frontend and backend, network requests
• Basic understanding of programming (algorithms, conditions, cycles)
• More than 1 year of experience in SaaS company

Preferred Skills:

• Become an expert on the Bloomreach Engagement platform and help provide solutions for both clients and colleagues
• Provide immediate problem-solving to industry professionals
• Help build relationships with clients like Ebuyer, Sofology, River Island and help shape their attitude towards Bloomreach Engagement.

Job Description:

Bloomreach are currently expanding their Bloomreach Engagement Support Team, and they are looking for a new colleague to join as a Associate Product Support Specialist. Are you up for the challenge? Bloomreach are looking for candidates who will be flexible to work in a 24/7 work environment.

Responsibilities:

• Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as:
• Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ, push notifications)
• Questions about different marketing related topics (e.g. emailing)
• Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects
• Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
• As an expert, provide help to other consultants with advanced use-cases.
• Identifying and resolving more advanced and non-standard tasks in the Bloomreach Engagement app
• Getting to the root of problems
• Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager
• Working closely together with business consultants, technical consultants and Bloomreach Engagement Academy trainers by providing them with knowledge about the Bloomreach Engagement Platform

Benefits:

• Annual medical insurance coverage for yourself and your dependents
• Annual master health check-up up to 4000 INR per month
• Statutory retirement benefits (Provident Fund Gratuity)

Apply Link – Click Here

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