American Express Recruitment Drive; Hiring Customer Service Analyst – Apply Now

Customer Service Analyst Job Openings in Gurgaon 2026!!!

American Express announced job vacancy for the post of Customer Service Analyst. The place of posting will be at Gurgaon (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply for this customer service analyst jobs in Gurgaon. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Name of the Company	American Express
Required Qualifications	Graduate
Skills	Excellent communication skills
Category	Customer Service
Work Type	Hybrid

American Express is on a journey to provide the world’s best customer experience every day. The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits their customers and enables them to more effectively leverage their quality of service in international customer support roles. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.

Job Details

Θ Positions: Customer Service Analyst

Θ Job Location: Gurgaon (Hybrid)

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: 26000604

Roles and Responsibilities:

• To Solve for Amex Card Member's queries efficiently and provide the world’s best customer experience every day in customer service analyst roles.
• Ability to Take Quick Decisions and Respond to Customer Inquiries
• Deliver extraordinary customer care by responding to questions concerning
• Provide Superior Customer Experience on Calls to Consumer Card Members
• Resolve all Customer Queries and Follow Established Procedures as Appropriate
• Provide alternatives and apply Superior Service No, Call Handling Skills
• To Ensure Best Possible Solutions and FCR to Card Members
• Deliver to the Customer, Employees and Shareholder Metrics as per Goals
• Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
• To Meet Their Needs and Ensure Quality Service is given at all times
• Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment supporting call center analyst positions.
• Grow and nurture customer relationships on every interaction that results in measurable customer value
• Document necessary account information and offer custom solutions that benefit the customer
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

Required Skills & Qualifications:

• Minimum 10+2 in any workstream
• Minimum 1 Year experience in International Voice Process

Preferred Qualifications

• Excellent communication skills
• Preferably Graduate in any stream

Benefits:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

How to Apply

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

Disclaimer:

The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.