Edifecs Recruitment Drive; Hiring Associate Support Engineer – Apply Now

Edifecs is a premier technology company serving the U.S. healthcare market that empowers its customers to transform healthcare. For over 25 years, Edifecs has provided the market-leading interoperability platform. Edifecs payer and provider customers and technology partners are driving healthcare transformation with the ability to seamlessly exchange, unify, and normalize data to derive insights and intelligence and replace friction with collaboration across all stakeholders. Edifecs’ platform is the foundation to help customers overcome healthcare’s biggest challenges, including accelerating the adoption of value-based payment models, securing complete and accurate care funding for alternative payment models, and fully automating prior authorization.

Name of the Organization: Edifecs

Requisition ID: olEgufwt

Positions: Associate Support Engineer

Location: Across India

Salary: As per company Norms

Required Skills & Qualifications:

• Associates degree in a technology-related program or equivalent experience in a technical support role
• Initiative is a must; must be hungry to learn new technologies and advance
• Strong Knowledge in one or more of the following is a plus: COM, VB, Jscript, Java and Perl C#
• Familiarity with EDI and EDI systems or knowledge of HIPAA a plus
• Ability to identify and clarify problems, set goals and able to resolve issues
• Ability to work effectively on multiple tasks
• Strong verbal and written communications skills
• Excellent organizational skills; must be detail oriented
• Excellent customer service and interpersonal skills

Job Description:

Edifecs’ Associate Support Engineers triage incoming cases and help customers troubleshoot technical problems they face in using our solutions. The ideal candidate is a quick and motivated learner, has the ability to handle interruptions while fluidly switching between several projects, has strong customer service skills, and strong analytical aptitude. The position requires interaction with customers, sales team members and the product development team.

Responsibilities:

• Receive and triage incoming cases (email, phone, and web)
• Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, CRM system updates, support case acknowledgements, provisioning activities, etc
• Collaborate with other Product Support team members.
• Deliver a consistent, responsive and satisfying Customer Experience on each contact
• Follow standard operational procedures for case management
• Contribute to the administration of our infrastructural systems
• Some administrative work in support of the Product Support team
• Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics
• Meet all quality and productivity performance goals.

 

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