FIS Work from Home Jobs; Hiring Training & Quality – Apply Now

FIS team of associates are great to work with, and wtheyhave an awesome team of management professionals who are there to help guide you to success. FIS believe their clients are the most important aspect of their business. FIS determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world. Candidates kindly apply through the official link given below

Name of the Organization: FIS

Requisition ID: JR0280589

Positions: Training & Quality Manager

Location: Remote (Work from Home)

Salary: As per company Norms

Educational Qualifications:

• Bachelor’s degree in education, communications or business or the equivalent combination of education, training, or work experience.

Skills Required:

• Knowledge of the company’s products, services and business operations
• Project coordination experience preferred
• Advanced presentation, interpersonal, time management, and organizational skills
• Strong training program design experience
• Excellent verbal and written communication skills
• Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
• Ability to work both independently and in a team environment.

Added bonus if you have:

• 1-year of customer service experience
• 1-year experience working in a high-volume call center
• Excellent customer service skills that build high levels of customer satisfaction

Responsibilities:

• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
• Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.
• May design and develop training materials and curriculum.
• Recommends additional learning materials as appropriate.
• Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program.
• Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
• Adapts existing programs to suit various audiences.
• Reviews and updates policy and procedure manuals.
• Assesses employee training needs and provides feedback to management.
• Maintains internal department and external class training records.
• May work with vendors to bring in external training courses.
• Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management.
• Other related duties assigned as needed.
• Benefits:
• A competitive salary with attractive benefits including private medical and dental coverage insurance
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern work environment and a dedicated and motivated team
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration and respect

Apply Link – Click Here

For Regular Updates Join our Telegram – Click Here