Accenture Recruitment Drive; Hiring Application Tech Support Practitioner – Apply Now

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Candidates are advised to apply soon, before the link expires

Name of the Organization: Accenture

Requisition ID: ATCI-4531560-S1779247

Positions: Application Tech Support Practitioner

Location: Chennai

Salary: As per company Norms

Educational Qualifications:

• 15 years full time education
• Minimum 0-2 year(s) of experience is required

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
• Good To Have Skills: Experience with troubleshooting software and hardware issues.
• Strong understanding of computer systems and networks.
• Familiarity with ITIL framework and incident management processes.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.

Job Description:

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing support to clients, troubleshooting technical issues, and ensuring smooth system operations.

Roles & Responsibilities:

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Provide technical support to clients, addressing their queries and concerns.
• Troubleshoot and resolve technical issues related to the system or application.
• Collaborate with cross-functional teams to ensure smooth system operations.
• Document and maintain records of client interactions and issue resolutions.
• Stay updated with the latest product knowledge and industry trends.
• Contribute to process improvements and knowledge sharing initiatives.

 

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