GAVS Technologies Recruitment Drive; Hiring Junior Service Desk Engineer – Apply Now

GAVS Technologies announced new job openings for the post of Junior Service Desk Engineer. Dedicated and customer focussed Level-1 Desktop Service Desk engineer to provide technical support and assistance to end-users. The ideal candidate will be the first point of contact for all technical issues and requests, ensuring that all incidents are resolved efficiently and effectively. 24x7 Shift Remote Supports. Candidates kindly apply through the official link given below

Name of the Organization: GAVS Technologies

Requisition ID:

Positions: Junior Service Desk Engineer

Location: Chennai, Tamilnadu

Salary: As per company Norms

Educational Qualifications:

• Engineering Graduate an associate degree in Information Technology
• Experience - 1-4 years of experience in a technical support or helpdesk role. - Familiarity with ITIL framework and best practices is a plus.

Skills Required:

• Basic understanding of computer hardware, software, and troubleshooting techniques.
• Familiarity with operating systems such as Windows. Linux  and macOS.
• Knowledge of network connectivity basics and common office applications.
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency in using ticketing systems and remote support tools

Certifications:

• Microsoft / Linux  Certifications
• ITIL Foundation Certifications  are added advantage

Responsibilities:

• Incident Management:
• Responsible and resolve incoming helpdesk tickets and phone call related to hardware, software, applications and network issues.
• Document and track incidents, requests, and resolutions in the service desk ticketing system.
• Escalate complex issues to Level 2/3 support teams when necessary.
• Technical support:
• Troubleshoot and resolve desktop, laptop, and peripheral device issues (printers, scanners, etc.).
• Provide support for operating systems (Windows, macOS, Linux) and common office applications (Microsoft Office, email clients, etc.)
• Assist with password resets, account unlocks, and access issues
• Customer Service:
• Deliver exceptional customer service by providing timely and accurate responses to end-user inquiries.
• Communicate technical information clearly and effectively to both technical and non-technical users.
• Follow up with users to ensure issues are fully resolved and users are satisfied with the service provided
• System Maintenance:
• Perform basic system administration tasks such as user account creation and management.
• Assist with software installations, updates, and configurations, conduct routine maintenance and updates on desktops and laptops.
• Knowledge Management:
• Contribute to the creation and maintenance of technical documentation and knowledge base articles
• Share knowledge and best practices with team members to improve overall service delivery.

Apply Link – Click Here

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