inFeedo Recruitment Drive; Hiring Customer Support Associate – Apply Now

As a Customer Support Associate, you will handle all technical support communications, both internally and externally, as the first line of response for after-sales support. You will work closely with Account Managers and Customer Success Managers, serving as the primary technical contact throughout the customer lifecycle. This role involves providing live assistance, behind-the-scenes support, and technical education to ensure successful outcomes. Your responsibilities will also include implementation, integration, and technical assessment design. By understanding our customers' business problems, you will help develop scalable solutions that align with their core needs.

Name of the Organization: inFeedo

Requisition ID:

Positions: Customer Support Associate

Location: Bangalore & Gurgaon (Hybrid)

Salary: As per company Norms

Required Qualifications:

• Education: Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience: 0-2 years in a technical role, ideally customer-facing or in solution engineering.

Key Competencies:

• Proven problem-solving abilities for complex technical issues.
• Excellent verbal and written communication skills for technical and non-technical audiences.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Professional Attributes:

• A positive and customer-centric attitude with a passion for helping others.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies and processes.
• Ability to work well in a team-oriented environment and collaborate effectively with colleagues.

Brownie Points:

• SaaS Startup Experience
• Alignment to our core values

Responsibilities:

• Customer Support: Act as the first point of contact for customer inquiries, ensuring a delightful customer experience by providing clear and timely communication and support.
• Technical Solutioning: Provide technical guidance and support to customers during the integration of our products/services into their existing systems and infrastructure.
• Troubleshooting: Troubleshoot technical issues and provide timely resolution to ensure customer satisfaction and retention.
• Cross-functional Collaboration: Partner closely with the engineering team to ensure smooth knowledge transfer and alignment between technical solutions and customer needs.
• Technical Documentations: Develop and maintain product guides, FAQs, and knowledge base articles.

Recruitment Process:

• Step 1: In 15-20 days, if your application shines and aligns with our criteria, our People Success Team will reach out to you for a quick chat about your journey so far.
• Step 2: Within 4-6 days of that initial chat, we'll introduce you to your potential future team, and we will guide you through the rest of the hiring process.
• Step 3: If our vibes align after meeting the Hiring Team, you'll have an opportunity to chat with the founders.
• If they mutually enjoy the conversation, we'll celebrate with a virtual high-five and outline the next steps for you to join them.
• At any step, if things don't work out, they proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future :)

Apply Link – Click Here

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