Schneider Electric Recruitment Drive; Hiring Global Customer Support Role – Apply now

As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions to make energy safe, reliable, efficient, productive and green across multiple market segments. The Group has leadership positions in energy and infrastructure, industrial processes, building automation, and data centres/networks, as well as a broad presence in residential applications. With more than 20 billion euros sales in 2010, the company's 110,000+ employees are committed to help individuals and organizations Make the most of their energy. Candidates are advised to apply soon, before the link expires

Name of the Organization: Schneider Electric

Requisition ID: 200724006113

Positions: Global Customer Support Role

Location: Chennai (Hybrid)

Salary: As per company Norms

Required Skills & Qualifications:

• Experience: 1- 2 years
• Qualification: B.E. in Instrumentation / Control Engineering/ Electronics or Electrical
• Knowledge of operations and protocols involving DCS, PLC and Safety systems
• Seeking experience with Computer Networking
• Knowledge on any programming language such as Linux, Python, C will be an added advantage.
• Knowledge on Communication protocols like OPC, Modbus, serial links, RS232/485, etc. will be an added advantage.

Roles & Responsibilities:

• Providing technical support to SE process automation customers to solve both hardware, software and application problems.
• Analyzes reported issues based on system diagnostics, issue symptoms, and customer data.
• Provide timely solutions to the customer by independently understanding the site issues and reproducing them. In the event of a system bug, utilizes appropriate tools and procedures to communicate with the customer and escalate the issue to Development.
• Should possess knowledge of operations and protocols involving DCS, PLC and Safety systems.
• Responds to customer issues via telephone, email, and the web. Supports SE teams, SE Field Service, Project Operations, or other SE personnel with technical assistance. Follows SE policies regarding escalation procedures in critical or unique situations.
• Establishes effective working relationships with customers, co-workers, and cross-departmental personnel by using good communication skills. Developing effective working relationships and clear communications with customers from a wide variety of cultural and professional backgrounds is essential.
• Management of TAC labs, including the documentation and management of LAB assets.
• Support other TAC analysts with the configuration of a system that can reproduce typical site issues in the lab.

Apply Link – Click Here

For Regular Updates Join our Telegram – Click Here