Labelbox Work from Home Jobs; Hiring Alignerr Support Specialist – Apply Now

Labelbox is the data factory for generative AI, providing the highest quality training data for frontier and task-specific models. Labelbox’s comprehensive platform combines on-demand labeling services with the industry-leading data labeling platform. The Boost labeling service is powered by the Alignerr community of highly-educated experts, who span all major languages and a diverse range of advanced subjects. They are available on-demand to rapidly generate new data for supervised fine-tuning, RLHF, and more. Labelbox’s software-first approach delivers unmatched control and transparency into the labeling process, leading to the generation of high-quality, consistent data at scale.

Name of the Organization: Labelbox

Requisition ID: 4489493007

Positions: Alignerr Support Specialist

Location: Remote (Work from Home)

Salary: As per company Norms

Required Skills & Qualifications:

• Experience in customer support or a similar role, preferably in a tech or service environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Familiarity with Intercom or similar customer support software is highly preferred.
• Passion for delivering outstanding customer service.

Job Description:

As an Alignerr Support Specialist, you will be the frontline of communication for our Alignerrs, ensuring their experience is optimal. You will handle inquiries through Intercom, escalate complex issues to the appropriate teams, and provide essential support to facilitate onboarding and daily operations.

Responsibilities:

• Monitor and manage inbound support queries through the Intercom platform.
• Provide timely and accurate responses to Alignerrs' questions and issues.
• Escalate complex problems to the relevant teams, ensuring detailed documentation of issues and steps taken.
• Assist in the onboarding process of new Alignerrs by providing necessary information and support.
• Maintain a high level of service, adhering to response time and quality standards.
• Collaborate with cross-functional teams to enhance the support workflow and Alignerr satisfaction.
• Continuously update and utilize knowledge base and support documentation.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic, fast-paced environment.
• Remote work flexibility.
• Career development and continuous learning opportunities.
• Inclusive and collaborative team culture.

 

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